Your system is already telling you where it's broken; somebody just has to be in the room. I work with organizations that have stopped wanting a compliance checklist and started wanting the thing to actually work. Software companies, government, post-secondary, non-profits. The output is never a report you file. It's a ranked list of breaks and an order to fix them in.
It shows up as an audit at the end, priced against a legal risk, scoped to a standard. The findings are real. The timing makes them expensive and optional. And nobody in the room has actually hit the barrier they're reading about.
The other version is a talk that makes people feel something for forty minutes and changes nothing on Monday. Not a resilience talk. A build manual.
How the edges of your system reveal its future — mapped with data from 446,000 analyzed events. The 5 constraints your most marginalized users face are the 5 constraints killing your innovation.
Not a resilience talk. A build manual — building infrastructure from breakdown, and how to turn the worst things that happened to you into the best things you have ever built.
What happens when you map everything — your past becomes queryable intelligence. Built on 446,628 nodes and 17,336 connections.
I find every place your system breaks a person, sort them by how bad they are, and rank them by what only shows up when two things stack. You get a build order, not a findings list.
All six steps, run with your team, on one real system. Includes paid co-design seats for the people your system fails hardest — non-negotiable, and the reason it works.
For teams building something where getting this wrong is expensive later.
Co-designers are paid like the experts they are. Not honoraria. Not gift cards.
They can say no, and it sticks.
Their names go on the work.
[VERIFY]% of every engagement goes to disability-led organizations.
This is in every contract, not just on this page. The method comes from disability justice — named in 2005 by Patty Berne, Mia Mingus, Stacey Park Milbern and Sins Invalid. I'm not going to take the framework and drop the names. Credit and payment are part of the method, not a footnote on it.
Speaking, advisory, and audits for companies, government, and post-secondary.
Not a resilience memoir. A build manual. Diagnosed autistic, ADHD and dyslexic at 40, I stopped waiting for the systems to accommodate me and started documenting how to build my own. This is that documentation — 234 pages of it.
